Even though no API configuration is needed to access the Pryon platform, an access token is necessary to authenticate and make requests to the Pryon APIs. This token allows you to integrate Pryon into your organization's custom internal application or UI (e.g. an existing support chatbot).
API credentials and integration
API credential configuration is managed by Pryon. To configure or update your API integration settings, reach out to your Pryon Customer Representative to schedule a working session with your IT team.
During the session, Pryon provides the client with credential information such as the client_id and client_secret. Using these credentials, an HTTP request is made to the Pryon token endpoint for an access token.
The Pryon authentication service supplies an OAuth2 access token to use for Bearer authentication to the Pryon APIs, allowing the client to make API calls. New tokens must be requested when the existing token expires.
For more information on OAuth2 access_tokens, refer to Access Tokens on the Okta website.
Note: The number of unique machine credentials available for configuration is specified in your licensing agreement.